What is raw hair?

Raw hair is 100% unprocessed human hair, collected directly from a single donor. It has not been steamed, chemically treated, or altered in any way. What you see is what you get; natural texture, movement, and quality.

What is virgin hair?

Virgin hair is 100% human hair that has never been chemically treated and has its cuticle intact for a smooth, natural look. Unlike raw hair, virgin hair may be gently steam-processed to create consistent textures while still offering long-lasting quality and versatility.

How long does raw hair last?

With proper care, our raw hair can last 3–5+ years. Treat it like your own hair, and it’ll act right.

What's the difference between raw hair and virgin hair?

Raw hair is completely untouched. No steam, no chemicals, no texture manipulation. Our Virgin hair is still high quality, but it’s lightly processed to look uniform. Raw hair is best for longevity.

Where does your hair come from?

Our raw bundles are sourced from single donors that come from India, Southeast Asia, Burma & Cambodia. If you order more than one bundle of raw, slight color variations may occur. Once installed and blended, the difference is not noticeable. Our Virgin bundles are sourced from Asia.

What products do you sell?

We currently offer:

  • 100% Raw bundles
  • 100% Virgin bundles
  • Bundle deals (3-bundle & 4-bundle sets)

How do I order?

Place your order directly through our website. Once your order is confirmed, you’ll receive tracking information when it ships.

How long is processing & shipping?

Because our hair is sourced from donors and carefully prepared:

  • Processing time: 1–14 business days
  • Shipping time: 1–3 business days after processing.

We believe quality is worth the wait!

How many bundles do I need?

16–20 inches: 3-4 bundles recommended

20–26 inches: 3-4 bundles recommended

26 inches & up: 3 bundles recommended

If you’re going for extra fullness, you can always add another bundle. We offer bundle deals for 3 and 4 bundles.

Can I order more than 4 bundles?

Yes. If you want more than four bundles, simply add additional bundles to your cart.

Can I color the hair?

Yes. Our raw hair can be dyed, bleached, and toned. We recommend professional coloring to maintain the integrity of the hair.

Is the hair true to length?

Yes. Our bundles are measured when straight.

Do you offer discount coupon codes or freebies?

Yes 👀

Sign up for ouremail newsletter and SMS listto receive exclusive discounts, early access, and occasional freebies. Codes are not always public.

Do you accept returns or exchanges?

Due to the nature of hair products, all sales are final once the packaging has been opened.

Returns & Exchanges

Due to the nature of our products, all sales are final. We do not accept returns or exchanges once opened under any circumstances.

Processing & Shipping

Please allow 1-14 business days for processing and shipping. You will receive tracking information once your order has been shipped.

Delivery Responsibility

Please ensure that someone is available to receive your package on the expected delivery date. The Lace Lab is not responsible for lost or stolen packages once they have been handed over to the postal carrier. If your package is missing, please contact the carrier.